Controller

LGO Fichtelberghaus GmbH
09484 Oberwiesenthal
Germany

Tel.: +49 37348 123 – 0

Email: info@fichtelberghaus.de
Managing Director Constantin Gläß
Chemnitz Local Court HRB 35342

Tax ID 217/113/00985

 

ITC - Data Protection Team

If you have any data protection-related inquiries (contracts/data subject requests, etc.), please send an email to: info@fichtelberghaus.de
Our team will address your concern as quickly as possible.

Please note: If you wish to contact the Data Protection Officer (DPO) explicitly, please send a message to info@fichtelberghaus.de

WHEN DO WE PROCESS WHICH PERSONAL DATA?
We process your personal data in the following cases:

When you visit our website, information is automatically sent to our website's server by the browser used on your device. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• Browser used and, if applicable, the operating system of your computer, as well as the name of your access provider.
• Furthermore, when you visit our website, we use cookies and analysis services. More information on this can be found under the section "Analysis Tools."

For any questions, we offer you the opportunity to contact us via a form provided on the website. Providing a valid email address is required so that we know who the inquiry is from and can respond to it. Further information can be provided voluntarily.

Newsletter registration – When you register for our newsletter, we collect your email address. The data you provide will be processed.

PURPOSES OF DATA PROCESSING
We use the personal data you actively provide only for the agreed purpose and only to the necessary extent.

The aforementioned data is processed by us for the following purposes:

• Ensuring a smooth connection to the website,
• Ensuring comfortable use of our website,
• Evaluating system security and stability, as well as for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interests arise from the data collection purposes listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person.

Data processing for the purpose of contacting us is carried out pursuant to Art. 6 para. 1 sentence 1 lit. b) GDPR on the basis of a pre-contractual measure. If a contract is concluded, the data can be included in our customer support system. The data will not be processed for any other purposes.

If you have expressly consented pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR, we will use your email address to regularly send you our newsletter.

CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Your personal data will not be transferred to third parties for purposes other than those listed below.

GK Software SE, Waldstraße 7, 08261 Schöneck, was commissioned for the operation of the website. A data processing agreement was concluded for data processing, so that your data may not be processed for purposes other than those listed in this privacy policy.

We only pass on your personal data to third parties if:

• You have given your explicit consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR,
• The disclosure is necessary pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR for the assertion, exercise, or defense of legal claims and
• There is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data, in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, as well as
• This is legally permissible and necessary pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR for the processing of contractual relationships with you. Data transfer to third countries only takes place if you have given us your consent.

DURATION FOR WHICH PERSONAL DATA IS STORED
Cookies are stored in your browser as so-called session cookies, so that your browser automatically deletes them after you leave the website. The storage duration in this case results from the technical functionality of the browser you are using.

Personal data transmitted to us in connection with a contact inquiry on our website will only be stored for the duration of the inquiry processing. If a contract is concluded, the data you provide can be regularly stored in our customer support system for 10 years, unless there is another legal obligation that requires us to store it for longer.

Your provided personal data will be stored until revoked.
We point out that we will delete your data if its storage is inadmissible (especially if the data is incorrect and correction is not possible). Deletion will be replaced by blocking if legal or factual obstacles prevent it (e.g., special retention obligations due to commercial and tax law requirements).

RIGHT TO OBJECT
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided there are reasons arising from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.
If you wish to exercise your right of revocation or objection, an email to info@fichtelberghaus.de is sufficient.

RIGHT TO INFORMATION, RECTIFICATION, ERASURE, RESTRICTION
The data subject has the right to information about the personal data concerned, as well as to rectification or erasure or restriction of processing. Furthermore, they have a right to object to processing.

RIGHT TO DATA PORTABILITY
The data subject has the right to data portability.

RIGHT TO LODGE A COMPLAINT WITH THE SUPERVISORY AUTHORITY
You have the right to lodge a complaint with the supervisory authority.

PROVISION OF PERSONAL DATA
There is no legal obligation for you to provide personal data.

AUTOMATED DECISION-MAKING INCLUDING PROFILING
Automated profiling may occur in certain circumstances with the aim of evaluating personal aspects. We use these profiling measures in the following cases:
Due to legal and regulatory requirements, we are obliged to combat money laundering, terrorist financing, and crimes endangering assets. Data evaluations (including comparison with legally prescribed lists) are also carried out.

DATA SECURITY
During your website visit, we use the widespread SSL (Secure Socket Layer) procedure in conjunction with the highest encryption level supported by your browser. This is usually 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can recognize whether an individual page of our website is transmitted encrypted by the closed display of the key or lock symbol in the lower status bar of your browser.
Furthermore, we employ suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

CURRENCY AND AMENDMENT OF THIS PRIVACY POLICY
This Privacy Policy is currently valid and was last updated in February 2022.
Due to the further development of our website and its offerings or due to changed legal or official requirements, it may become necessary to amend this Privacy Policy. The current Privacy Policy can be accessed and printed by you at any time on the website.